Some FAQ’s.

If you don’t find your answer, just contact us!
Is FleaMail a subscription service, and are there any joining fees?

FleaMail is an Australian wide subscription service run by Aussie Vets. There are zero joining fees or contracts – you’re in control. With FleaMail, each month you’ll receive your pet’s parasite treatments by mail which will be debited from your account. To cancel or change your plan, we simply require 14 days notice prior to the delivery date for any order amendments. This includes address changes, pet size changes and cancellations. if you’re ever unsure, please just contact us here: https://fleamail.com.au/contact-us/ or info@fleamail.com.au

What brands do you use?

With FleaMail, our Vets bulk-buy and ship direct for around 20% cheaper than pet stores, and 40% cheaper than clinics – using the same great leading Australian products. Importantly,  FleaMail’s tailored around your pet’s age, weight, breed and location – our vets simply choose the best products for your pet and send them directly for less.

For dogs (common plan): 
> Monthly: Easy to give Nexgard or Simparica liver chew for fleas, ticks and mites.
> Monthly: ValuHeart heartworming prevention.
> Quarterly: Cazitel for intestinal, tape, lungworms and giardia.

For cats (common plan):
> Monthly: Advocate or Revolution for fleas, ear mites, mange, intestinal and heartworm.
> Quarterly: Popantel TapeWormer for tapeworm.

Does Fleamail cover pups and kittens too?
It sure does! But please be sure to keep our Vets updated with the weight of your pet as they grow, as this will determine their treatments. When you signup you will get your own account area to manage this and we’ll also send you reminders (and tips) on weighting your pet at certain ages.
Are there any delivery fees?
Delivery is free, you just have to live in Australia and have an Australia Post deliverable address.
Do you offer a discount for multiple pets?

We sure do! If you have a few cats, dogs or both, we’re able to offer up to 15% discount (depending on how many pets you have) to make FleaMail even more affordable. When you start the registration process your discount will be added automatically to your cart. Please note, if you sign-up to FleaMail using an offer – like your first month for $10, then your multiple pet discount will not be applied until your second month on FleaMail when the standard plan’s pricing applies.

What exactly do I receive in my letterbox?

Each month your bright blue FleaMail envelope will arrive via Australia Post, you can’t miss it! Inside will be a letter to your pets and their individual treatments with their own, named and coded bag so even with a household full of pets you won’t give the wrong treatment. All of our envelopes are water and tamper proof as well as being 100% recyclable.

Do you cover more types of pets?

At this stage we cater purely for dogs and cats, however in the future, our Vets will be looking into plans for rabbits, ferrets, birds and horses. If you’ve animals that you’d like to be covered by FleaMail, please tell us by emailing us here: info@fleamail.com.au

Delivered to your door by Dr Evan and his team!