Frequently asked questions

Monthly parasite prevention delivered to your door. We send the right treatment for your pet every month automatically.

Fleas, ticks (in tick areas), heartworm, intestinal worms including tapeworm, and ear mites depending on your plan.

We work it out based on your postcode and pet's size. Tick-prone areas get our Plus plan; others get Essential.

Usually within 5–7 business days of signing up.

Yes, add them during signup or call us on 1300 353 262.

From $16.99/month depending on your pet's size and location. First month 50% off.

Your card is charged on the same date each month starting from your signup date.

Yes, log into your account at any time to pause.

Log into your account or call 1300 353 262. No lock-in contracts.

We'll automatically retry every 48 hours and let you know by email.

All our treatments are vet-approved and registered in Australia.

No. Our treatments are available without a prescription.

Contact us before signing up so we can recommend the right treatment.

Indoor cats still need flea and worm prevention. We tailor the plan accordingly.